Frequently Asked Questions
Discover everything you need to know about our handcrafted luxury jewelry and services.
How is John Hardy jewelry crafted?
Each piece of John Hardy jewelry is meticulously handcrafted by master artisans in Bali, using traditional techniques passed down through generations. We are committed to sustainable luxury and use 100% reclaimed silver and gold.
What is your shipping policy?
We offer complimentary standard shipping on all orders within the United States. Expedited shipping options are available at checkout. Please note that a signature may be required upon delivery for high-value items to ensure security.
How do I care for my jewelry?
To maintain the brilliance of your jewelry, we recommend cleaning it with a soft polishing cloth. Avoid contact with harsh chemicals, perfumes, and lotions. For pieces with gemstones or woven chains, professional cleaning at a John Hardy boutique is recommended annually.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with all packaging intact. Please note that personalized or engraved items are final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, John Hardy provides a limited warranty that covers manufacturing defects for one year from the date of purchase. This warranty does not cover normal wear and tear, loss, or accidental damage.
Can I have my jewelry resized or repaired?
We offer professional repair and resizing services for many of our designs. Depending on the complexity of the piece and the type of metal, fees may apply. Please contact our concierge team or visit a boutique for a formal assessment.